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Task Order Lead Manager-ITSM Solutions


•Ensure that all projects are delivered on-time, within scope and within budget

•Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

•Ensure resource availability and allocation

•Develop a detailed project plan and other project documentation to track progress

•Use appropriate verification techniques to manage changes in project scope, schedule and costs

•Measure project performance using appropriate systems, tools and techniques

•Manage the relationship with the client and all stakeholders

•Perform risk management to minimize project risks

•Establish and maintain relationships with third parties/vendors

Qualifications/Education requirements: (bulleted format)

•Bachelor’s degree required, BS preferred.

•PMP Certified

•ITIL V3 Foundation Certification

•Minimum 10 years’ experience in project management.

•Excellent oral and written communications skills, including presentation skills and public speaking.

•Experience transitioning enterprise-wide services from legacy solutions to cloud-based solutions

•Experience managing projects of similar size and scope

•Experience managing SaaS solution implementation projects

•Experience managing the implementation of cloud based service desk solutions.  Service Now preferred.

•Experience providing cross-vendor communication in a multi-vendor environment

•Experience in business process analysis and requirements development

•Experience in end-user engagement, communication, and training.

preferred skills: 

ITIL V3Expert Foundation Certification

Agile Scrum experience

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