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Storage Administrator

VA ITSS program supports storage requirements at Austin, Chicago, and Philadelphia locations. Storage team members work collectively to perform operations and maintenance as well as work with application owners in identifying and establishing needed storage environments. Storage team also works with the vendor to identify methods to improve/optimize storage technology within the VA.

Roles/Responsibilities:

  • Assist System Administrators in installing and configuring the storage host software onto their system(s).
  • Provision and decommission SAN storage in accordance with the CDCO approval process.
  • Configure and maintain the SAN storage environment to include switches, ensuring connectivity back to the server.
  • Maintain and maximize the storage infrastructure providing optimal availability, performance, and disaster recovery readiness.
  • Develop, monitor and maintain the replication cycles for those customers that require a mission critical or essential disaster recovery plan.
  • Participate in the planning and execution of bi-annual Disaster Recovery exercises.
  • Develop and maintain storage capacity and chargeback reports in a timely manner.
  • Troubleshoot storage failures working closely with the host System Administrators and product vendors to obtain a long-term resolution.
  • Diagnose and resolve complex problems involving software, servers, storage arrays, directors, and switches.
  • Develop and maintain problem tracking and resolution via prescribed CDCO methodology.
  • Monitor service results to identify common problems and/or trends in providing a "proactive" service support program, preventing potential problems.
  • Evaluate performance benchmarks, monitor workload and analyze results to ensure storage systems optimization.
  • Maintain pace with changing technology and make recommendations for upgrades as needed. Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of storage administration and customer support through proper configuration of hardware and software.
  • Develop and document enterprise storage standard operating procedures (SOP) including software configuration, implementation plans, and other various storage processes and procedures.
  • Manage accounts and access to the storage management software.
  • Manage the installation and integration of the storage fixes, updates, and enhancements. Plan and schedule installation of new or modified storage software.  Research, test, and evaluate the impact of upgrades or changes.
  • Travel to customer facilities to attend user group meetings, participate in or conduct specialized training or assist other installations in problem solving or storage management.
  • Conduct briefings on storage related hardware/software developments and technology advance to senior systems analysts, system programmers, database administrators and managers.
  • Coordinate all work with the CDCO application programmers, systems programmers, and database administrators assigned to coordinate the applications, databases, and hardware platforms.

Qualifications/Education requirements:

  • Four-year degree or equivalent experience
  • Six plus years of experience in Storage Administrator or Storage Engineer role

Certifications or specialized skills/training (candidate should possess at least one)

  • Strong expertise in Hitachi storage systems
  • Strong expertise in NetApp storage systems
  • Strong expertise in Quantum storage systems
  • Strong expertise in Commvault storage systems
  • Strong expertise in NAS and SAN based storage systems
  • Strong experience with Cisco MDS 9513 SAN multilayer directors
  • Experience with GxP validated environments is a plus
  • Experience with Quantum’s intelligent Scalar® i6000 tape libraries

Preferred Skills: 

  • Experience with storage platforms including Hitachi, Hewlett-Packard, EMC, SUN and NetApp hardware, providing storage to IBM OS/390 and Open Systems operating system software
  • Experience meeting infrastructure requirements to ensure 24/7 availability. 
  • Experience supporting various enterprise storage management software including Hitachi HNAS, HP Command View, HP StorageWorks Performance Advisor and HP Web Console, EMC Control Center, EMC Timefinder, EMC SRDF, Symmetrix Manager, Symmetrix Optimizer, Workload Analyzer, SAN Manager, EMC Navisphere, Snapview, Mirrorview, Storage Scope, Storage Scope File Level Reporter, SAN Advisor, Cisco Fabric Manager, Connectrix Manager and Automated Resources Manager utilizing GUI and command line utilities. 
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